Connected customer care and construction warranty tracking software for post-close excellence
HomebuilderONE Core brings inspections, warranty management, and customer service into a single controlled workflow, improving outcomes while reducing cost and risk.
4.7
Bringing structure, accountability, and visibility to post-close operations
The customer care and warranty process replaces disconnected service processes with a unified workflow for inspections, handovers, warranty management, vendor accountability, and issue resolution.
| Without this process | With customer care and warranty from HomebuilderONE Core |
|---|---|
| Pre-close issues tracked through paper or emails, causing missed items at handover | Digital pre-close inspections track and close punch list items before handover |
| Inconsistent handover process with limited buyer records | Standardized orientations have complete handover history |
| Warranty requests managed in spreadsheets without lot or vendor context | Centralized warranty work orders link to lot history and responsible vendors |
| Vendor defects create untracked costs for builders | Structured backcharge management improves vendor accountability |
| Legal and defect information scattered across systems | Centralized lot-level tracking for legal cases and defect history |
Eliminate gaps in post-close service using construction warranty tracking software
Deliver a seamless post-sale experience with connected workflows for pre-close inspections, customer handovers, and warranty management. Built on Microsoft, HomebuilderONE helps homebuilders track every interaction, resolve issues faster, improve vendor accountability, and maintain complete visibility from delivery through warranty.
Pre-closing inspection
Pre-close inspections are automated and tied to the construction schedule, ensuring all punch list items are captured, tracked, and resolved.
- Pre-delivery inspection tasks are automatically generated using lead and lag rules configured per inspection type
- Customer service representatives are assigned to each lot and view tasks in a dedicated workspace
- Inspection items identified during walkthroughs are captured as service request lines
- Vendors are scheduled for remediation before the buyer takes possession
Ensures structured pre-close execution so no inspection items are missed or carried into handover.
Customer orientation and walkthrough management
Customer orientation is standardized through system-driven scheduling and structured workflows.
- Orientation tasks are automatically generated based on community rules and construction milestones
- Customer service representatives work from a dedicated customer service orientations workspace
- Walkthroughs, notes, and follow-up items are captured during the orientation process
- Automated follow-up actions can be triggered after delivery at defined intervals
Ensures consistent and controlled buyer orientation with no variation across teams or communities.
Home delivery and construction project handover management
Construction project handover activities are fully recorded and managed as structured service requests, ensuring every interaction, commitment, and issue is captured and traceable.
- Every delivery interaction is captured as a service request tied to lot, buyer, and representative
- Contact attempts are logged and letters to homeowners are generated automatically from templates
- Inspections can be scheduled directly from the service request
- Vendor scheduling workflows are triggered when issues require trade involvement
- Field work orders are created for approval before warranty work orders are confirmed and dispatched to vendors
Creates a complete and defensible record of handover while ensuring controlled response to issues raised at delivery.
Warranty management and issue resolution
Warranty issues are managed through a structured workflow that connects issue logging, diagnosis, vendor coordination, approvals, and resolution tracking in a single controlled system.
- Capture and manage warranty requests from multiple sources through to closure.
- Schedule inspections and assign vendors to diagnose and resolve issues.
- Coordinate appointments, vendor dispatch, and field work approvals.
- Track warranty costs, including backcharges and financial posting, even after finalization.
- Maintain complete oversight with approvals, dispute management, and legal case tracking.
Ensures fast resolution, vendor accountability, financial accuracy, and complete audit-ready traceability across warranty operations.
See the post-close journey in action
Helps teams manage customer issues, coordinate repairs, and track warranty work from case creation to billing.
Turn post-close service into a connected business process
The customer care and warranty process exchanges information with construction, procurement, sales, and finance to manage inspections, warranty requests, vendor service, and issue resolution.
